Samsung
Technology
Round-the-Clock DevOps and Cloud Support for Samsung
Samsung’s global development teams work around the clock across multiple time zones. To keep up with architecture changes, scaling demands, and security needs, they needed a reliable, always-on infrastructure partner. We placed a dedicated team of 10 engineers to manage their cloud environment end-to-end — no handoffs, no gaps in coverage.
Technology Stack
01 Overview
Samsung engagement context.
Samsung’s global development teams work around the clock across multiple time zones.
Managing architecture upgrades, handling traffic surges, and keeping uptime for a global user base required a team available at all hours — something difficult to staff internally across time zones.
Evolve Blue placed a dedicated team of 10 engineers to manage Samsung’s cloud environment end-to-end, providing round-the-clock infrastructure management, deployment automation, and proactive incident response.
02 The Challenge
Samsung constraints to solve.
- Samsung’s development teams needed continuous DevOps and cloud support across AWS infrastructure.
- Managing architecture upgrades and handling traffic surges required around-the-clock availability.
- Maintaining uptime for a global user base was difficult to staff internally across time zones.
- Manual deployment processes introduced risk during upgrades and scaling events.
- Monitoring gaps left the team reactive rather than proactive on incidents.
03 The Solution
Samsung solution architecture.
We deployed a team of 10 engineers providing 24x7 support across Samsung’s AWS environment.
The team managed EC2 instances, Docker containers, and Kubernetes clusters, and set up Infrastructure as Code using Terraform and Ansible to reduce manual errors and speed up deployments.
AWS CloudWatch and PagerDuty provided continuous monitoring and real-time alerting for proactive incident management.
24x7 Engineering Team
A dedicated 24x7 engineering team covered all time zones without gaps.
Kubernetes Orchestration
Kubernetes and Docker handled containerization and orchestration for efficient scaling.
Docker Containerization
Terraform and Ansible automated infrastructure provisioning for repeatable deployments.
Terraform IaC
AWS CloudWatch provided continuous monitoring across all services.
CloudWatch Monitoring
PagerDuty delivered real-time alerting and escalation for fast incident response.
PagerDuty Alerting
Elastic Load Balancing (ELB) distributed traffic for uptime assurance.
04 What We Built
Samsung delivery objectives.
Provide round-the-clock cloud infrastructure management across Samsung’s AWS environment.
Automate deployment workflows to reduce manual errors and speed up releases.
Ensure platform uptime through proactive monitoring and incident response.
Give Samsung’s engineers a reliable operations partner they could hand off to without losing speed.
05 Implementation Journey
Samsung delivery journey.
Discovery
Audited Samsung’s existing AWS infrastructure, found monitoring gaps, and mapped the team structure needed for 24x7 coverage.
Design & Planning
Defined on-call rotations, escalation paths, and IaC conventions for consistent environment management.
Build & Implementation
Stood up Kubernetes clusters, containerized workloads with Docker, automated deployment pipelines with Terraform and Ansible, and connected CloudWatch and PagerDuty alerting.
Launch & Support
Moved to ongoing managed support — continuous monitoring, incident response, architecture upgrades, and scaling operations on demand.
06 Before / After
From limited coverage to always-on DevOps.
The engagement replaced internal, limited-hours infrastructure management with a fully staffed, always-on DevOps team.
Limited coverage
Samsung’s global engineering teams handled infrastructure changes and incident response internally, with limited around-the-clock coverage and manual deployment processes.
Always-on DevOps team.
A fully staffed DevOps team managed the cloud environment, automated infrastructure provisioning, and responded to incidents proactively.
Before
- Infrastructure changes were handled internally with limited off-hours coverage.
- Manual deployment processes introduced risk during upgrades.
- Monitoring gaps left the team reactive on incidents.
- Scaling events required manual intervention and coordination.
After
- A dedicated 10-engineer team provided 24x7 coverage across all time zones.
- Terraform and Ansible automated deployments for consistent, repeatable releases.
- CloudWatch and PagerDuty enabled proactive monitoring and real-time alerting.
- 99.9% platform uptime achieved through proactive incident management.
07 Impact
Samsung implementation outcomes.
24x7 global coverage
Round-the-clock coverage maintained across Samsung’s global development teams with no gaps.
10 dedicated DevOps engineers
A dedicated team managed all infrastructure changes, scaling events, and incident response.
99.9% platform uptime
Proactive monitoring and incident management kept platform availability at 99.9%.
Faster deployment cycles
Infrastructure as Code automation with Terraform and Ansible sped up deployment cycles and reduced manual errors.
08 Capability Mapping
Capabilities applied for Samsung.
Run Cloud & Operations
Primary24x7 AWS infrastructure management, monitoring, incident response, and scaling operations for Samsung’s global development environment.
Automate Workflows
PrimaryInfrastructure as Code via Terraform and Ansible automated deployment pipelines and environment provisioning.
Build & Modernize
SupportingKubernetes and Docker containerization modernized workload orchestration and scaling.
Connect Data & Platforms
SupportingCloudWatch and PagerDuty integration connected monitoring, alerting, and escalation workflows.
Staff & Augment
PrimaryA dedicated 10-engineer team extended Samsung’s infrastructure capacity without internal hiring.
09 Conclusion
Why the Samsung engagement mattered.
Samsung needed a reliable partner to manage cloud infrastructure around the clock across global time zones. Manual processes and limited coverage created risk during upgrades and scaling events.
Evolve Blue placed a dedicated 10-engineer team that delivered 24x7 DevOps support, automated deployments with Terraform and Ansible, and kept platform uptime at 99.9% through proactive monitoring — freeing Samsung’s engineers to focus on product development.
Talk to our cloud team.
Evolve Blue helps teams manage cloud infrastructure, automate deployments, and maintain uptime with dedicated engineering support.