ReachUC
Media | Entertainment
An Outlook Add-in That Brings Voice, SMS, and Fax Into Email
Evolve Blue developed an advanced Microsoft Outlook Add-in for ReachUC that integrates telephony into the inbox — letting users make voice calls, send SMS, and send faxes directly from their email.
Technology Stack
01 Overview
ReachUC engagement context.
ReachUC works in unified communications. The company needed to bring telephony capability into Microsoft Outlook, so users could communicate without switching between separate tools.
The add-in had to support voice calls, SMS, and fax — all initiated directly from the inbox.
Evolve Blue provided Outlook Add-in development and telephony integration engineering for the solution.
02 The Challenge
ReachUC constraints to solve.
- Users handled email in Outlook but used separate tools for voice, SMS, and fax.
- Switching between communication channels added friction to daily work.
- Telephony actions had to be initiated directly from the inbox.
- The add-in had to support multiple channels — voice, SMS, and fax — in one place.
- Integration had to work reliably inside the standard Outlook environment.
03 The Solution
ReachUC solution architecture.
Evolve Blue built a Microsoft Outlook Add-in using the Office Add-in framework, bringing telephony capability directly into the Outlook interface.
The add-in connected to telephony systems so users could make voice calls, send SMS, and send faxes without leaving their email.
The integration worked within the standard Outlook environment, consolidating communication channels into one place.
Outlook Add-in
An Office Add-in bringing telephony capability into Outlook.
Voice calling
Voice calls initiated directly from the inbox.
SMS & Fax
SMS and fax sending integrated into the Outlook interface.
Telephony connection
Integration with telephony systems behind the add-in.
Channel consolidation
Unified communications add-in — in-Outlook voice, SMS, and fax.
Inbox workflow
All communication channels consolidated into one familiar interface.
04 What We Built
ReachUC delivery objectives.
Build a Microsoft Outlook Add-in using the Office Add-in framework.
Integrate telephony capability directly into the Outlook interface.
Enable voice calls initiated from the inbox.
Add SMS and fax sending within Outlook.
Consolidate multiple communication channels into one place.
05 Implementation Journey
ReachUC delivery journey.
Discovery
Reviewed unified communications needs, Outlook usage, and telephony channel requirements.
Design & Planning
Planned the Outlook Add-in structure and the telephony integration approach.
Build & Implementation
Built the add-in and integrated voice, SMS, and fax capability.
Launch & Support
Tested telephony integration and supported the add-in in the Outlook environment.
06 Before / After
From scattered communication tools to a unified inbox.
The engagement consolidated voice, SMS, and fax into one Outlook Add-in, removing friction from daily communication.
Separate communication channels
Users moved between Outlook and separate tools for voice, SMS, and fax, adding friction to daily communication.
Unified communications in Outlook
Voice, SMS, and fax were available directly inside the Outlook inbox through a single add-in.
Before
- Users moved between Outlook and separate tools for voice, SMS, and fax.
- Switching between communication channels added friction to daily work.
- No single interface existed for email and telephony together.
- Voice, SMS, and fax were handled in disconnected tools.
After
- Telephony — voice, SMS, and fax — was available inside Outlook.
- Users could place voice calls directly from the inbox.
- Multiple channels were consolidated into one interface.
- The add-in worked inside the standard Outlook environment.
07 Impact
ReachUC implementation outcomes.
Telephony in the inbox
Voice, SMS, and fax were available directly inside Outlook.
Voice calling from email
Users could place voice calls directly from the inbox.
Multi-channel communication
Multiple channels were consolidated into one interface.
Familiar workflow
The add-in worked inside the standard Outlook environment teams already used.
08 Capability Mapping
Capabilities applied for ReachUC.
Build & Modernize
PrimaryBuilt a Microsoft Outlook Add-in for telephony integration.
Connect Data & Platforms
PrimaryConnected Outlook with telephony systems for voice, SMS, and fax.
Automate Workflows
PrimaryConsolidated communication channels, removing the need to switch between tools.
Run Cloud & Operations
SupportingSupported reliable telephony integration within the Outlook environment.
Staff & Augment
SupportingNo staffing or augmentation component was part of this engagement.
09 Conclusion
Why the ReachUC engagement mattered.
ReachUC needed users to handle voice, SMS, and fax without leaving Outlook — consolidating communication into one place.
Evolve Blue delivered an Outlook Add-in that brought telephony directly into the inbox, letting users call, text, and fax from one familiar interface.
Build a communications add-in or integration.
Evolve Blue helps teams build Outlook add-ins and unified communications tools that bring voice, SMS, and fax into the workflows teams already use.