BluePrintHIT / Intraprise Health
Healthcare
Care Navigator Mobile App & CRM Integration for BluePrintHIT
BluePrintHIT, now Intraprise Health, needed to extend its Care Navigator platform with mobile access, secure patient data workflows, and CRM-backed care coordination. The project focused on cross-platform mobile development, Microsoft Dynamics CRM customization, backend integration, and secure EHR/EMR connectivity.
Technology Stack
01 Overview
BluePrintHIT / Intraprise Health engagement context.
Care teams needed better access to patient information, care plans, task workflows, and team communication outside traditional desktop environments.
The platform also needed secure integration with healthcare systems while maintaining HIPAA-focused data protection for patient information and care coordination workflows.
Evolve Blue helped extend Care Navigator with mobile access, Microsoft Dynamics CRM customization, backend integration, and secure EHR/EMR connectivity.
02 The Challenge
BluePrintHIT / Intraprise Health constraints to solve.
- Care teams needed secure mobile access to patient information, care plans, tasks, and communication workflows.
- Desktop-dependent workflows limited real-time care coordination for providers working across care settings.
- Microsoft Dynamics CRM needed healthcare-specific fields, workflows, plugins, and APIs aligned to Care Navigator workflows.
- The platform required secure EHR/EMR connectivity with support for uni-directional and bi-directional data exchange.
- Patient data workflows had to maintain HIPAA-focused privacy and security requirements across mobile and backend systems.
03 The Solution
BluePrintHIT / Intraprise Health solution architecture.
The team developed a cross-platform mobile app using Ionic Framework and connected it to backend systems supporting Care Navigator workflows.
Microsoft Dynamics CRM was customized with custom fields, plugins, workflows, and web APIs so care coordination activity could be managed through CRM-backed processes.
Secure data synchronization and EHR/EMR integration support helped care teams access updated patient information while protecting healthcare data.
Cross-Platform Mobile App
Unified Ionic mobile app supporting iOS, Android, and Windows from one cross-platform codebase.
Patient Data Access
Secure mobile access to patient information, care plans, and team communication workflows.
Dynamics CRM Customization
Microsoft Dynamics CRM customization with custom fields, workflows, plugins, and web APIs.
Real-Time Synchronization
Real-time synchronization between the mobile application and backend CRM data workflows.
Care Team Workflow
Task and care coordination workflows designed for healthcare providers, health plans, private practices, and care teams.
EHR/EMR Integration
EHR/EMR integration support for secure uni-directional and bi-directional healthcare data exchange.
04 What We Built
BluePrintHIT / Intraprise Health delivery objectives.
Create a cross-platform mobile app for iOS, Android, and Windows using a unified Ionic codebase.
Give providers secure access to patient information, care plans, task workflows, and team communications from mobile devices.
Customize Microsoft Dynamics CRM with healthcare-specific fields, workflows, plugins, and web APIs.
Enable real-time data synchronization between the mobile app and backend CRM.
Support secure EHR/EMR integration for healthcare system data exchange.
05 Implementation Journey
BluePrintHIT / Intraprise Health delivery journey.
Discovery
Reviewed Care Navigator workflows, healthcare coordination needs, mobile access requirements, and Microsoft Dynamics CRM integration requirements.
Design & Planning
Planned a unified cross-platform mobile approach and mapped CRM customizations to healthcare care coordination workflows.
Build & Implementation
Built the Ionic mobile app, customized Microsoft Dynamics CRM, added fields, workflows, plugins, web APIs, and connected the app to backend systems.
Launch & Support
Supported secure platform operation with encrypted mobile apps, secure cloud-based infrastructure, and healthcare data protection requirements.
06 Before / After
From desktop-bound coordination to mobile care workflows.
Care Navigator extended care coordination beyond traditional access points with CRM-backed mobile workflows and secure healthcare data exchange.
Traditional access points
Care coordination relied more heavily on desktop workflows, with limited mobile access to patient context and real-time updates.
Mobile CRM-backed coordination.
Care teams gained secure mobile access to patient information, care plans, tasks, communication, and synchronized CRM workflows.
Before
- Care coordination workflows were more dependent on traditional desktop access points.
- Care teams needed better mobile access to patient information, tasks, and updates.
- CRM workflows needed healthcare-specific customization for Care Navigator operations.
- Healthcare data exchange required secure EHR/EMR integration patterns.
After
- Care teams could use a cross-platform mobile app connected to Microsoft Dynamics CRM.
- Patient information, care plans, tasks, and communication workflows became accessible from mobile devices.
- Custom CRM fields, workflows, plugins, and web APIs supported care coordination activity.
- Secure synchronization and EHR/EMR integration supported updated healthcare data access.
07 Impact
BluePrintHIT / Intraprise Health implementation outcomes.
3 supported mobile platforms
The unified Ionic codebase supported iOS, Android, and Windows mobile access for care teams.
40% reported reduction in care coordination time
The source case study reported a 40% reduction in care coordination time after the mobile and CRM workflow improvements.
HIPAA compliance requirements maintained
The solution was designed around HIPAA-focused data protection, encrypted mobile apps, and secure healthcare system integration.
2x reported faster patient data access
The source case study reported faster access to patient information through mobile access and synchronized backend workflows.
08 Capability Mapping
Capabilities applied for BluePrintHIT / Intraprise Health.
Build & Modernize
PrimaryBuilt a cross-platform healthcare mobile application for care coordination across iOS, Android, and Windows.
Connect Data & Platforms
PrimaryConnected the mobile app, Microsoft Dynamics CRM, backend systems, and EHR/EMR data exchange workflows.
Automate Workflows
PrimarySupported CRM-backed care plan, task, communication, and care coordination workflows with custom fields, plugins, workflows, and APIs.
Run Cloud & Operations
SupportingSupported secure platform operation with encrypted mobile apps, secure cloud-based infrastructure, and healthcare data protection requirements.
Staff & Augment
SupportingNo staffing or augmentation component was part of this engagement.
09 Conclusion
Why the BluePrintHIT / Intraprise Health engagement mattered.
BluePrintHIT needed Care Navigator to support healthcare coordination where care teams work, not only at traditional desktop access points.
The mobile app and Microsoft Dynamics CRM integration gave providers secure access to patient information, care plans, task workflows, team communication, and healthcare system data exchange.
Build a healthcare platform that supports real care workflows.
Evolve Blue helps healthcare teams build mobile apps, integrate CRM workflows, and connect secure patient data systems without adding unnecessary operational complexity.